Generic emails with @shadow.outlook.com on Random emails from Andriod devices with On prem mailbox

Question

Hello,

One of our users have this recurring issue that a generic email address ending with @shadow.outlook.com appears on the emails, that are sent using outlook app from an Andriod device.

The email configured is hosted on an on-prem Exchange 2019 server with Microsoft Entra services enabled. I am aware that Microsoft has released an advise on this issue.

https://support.microsoft.com/en-us/office/some-outlook-for-mac-ios-and-android-users-with-on-premises-mailboxes-are-seeing-a-generic-shadow-outlook-com-email-when-drafting-receive-an-email-d74c6f34-15ec-4863-9cee-8da9267a96ac

As the issue has been persisting for more than three months now, the issue has been snowballing in our environment. Anyone else is facing this issue or find a way around for this?

Would appreciate any support.

Thanks in advance.

Answer 1

Hi @Ahmed Ali Shahul Hameed,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, your issue is with generic email addresses ending in @shadow.outlook.com appearing on emails sent from Android devices using the Outlook app.

As mentioned in the support article you reviewed, this has been identified as a known issue and the Outlook team has taken a close look at the situation and is currently conducting an in-depth investigation. Unfortunately, there is no further information on the progress of this issue at this time, so please continue to be patient and wait for the issue to be properly fixed.

Best

Answer 2

Hello Kaiyue,

Thanks for the advise. Do we have a time frame to know further about the proceedings on this issues?

Best regards,