My system got struck with bitlocker screen

Question

I updated and restarted my dell Inspiron laptop, later when I opened it back it showed the bitlocker screen, when I bought the laptop the person who has set the system didn't set any bitlocker recovery key for the Microsoft account present in the Laptop, I tried logging in the same account in another pc and checked the Recovery key but there is no use. There was no Recovery key set for it. And when I checked through command prompt I came to know that My C and D drives were been locked. Now I was been stuck with the bitlocker key screen and a lot of data is present in the system. Can anyone help me getting out of this issue Without loosingmy data?

Answer 1

Hi,

I'm sorry to hear you're facing this issue.

Here are a few steps you can try to recover your data without losing it:

Check for Recovery Key in Other Locations:

• Microsoft Account: Sometimes, the recovery key might be saved to your Microsoft account. You can check it here.
  • Printout or USB: If you or the person who set up the laptop saved the recovery key on a printout or USB drive, try to locate it.
  • Work or School Account: If your device is linked to a work or school account, the recovery key might be stored there. Contact your IT department for assistance.

Unfortunately, if the recovery key cannot be found, the only remaining option might be to reset your device, which will result in data loss. I hope one of these methods helps you recover your data. If you have any other questions or need further assistance, feel free to ask!

Answer 2

Hi,

If the 48-bit recovery key is shown, it means some changes have been made. For example, we have disabled Secure Boot in bios. If so, you can enable it again to see if it helps.

Regards,

Alex