Could not trigger playbook: xxx . An internal server error occurred. Please contact support for assistance.

Vojtěch Mikeška 0 Reputation points
2025-02-28T13:53:46.0066667+00:00

Dear team,
We are facing a problem with triggering a rule in sentinel. In sentinel we have a rule set to incident updated -> run playbook. As of 2:00 am this morning the automation rule is unable to run the playbook. The error that is seen in the log is: Could not trigger playbook: {{playbook.name}}. An internal server error occurred. Please contact support for assistance. No changes were made to this rule. We have these automation rules in 3 production subscriptions and this problem occurs in two of them. At the same time, it occurs in our test subscription - where the test playbook is run (same schema as the production one).

Manually run playbook on incident is possible - there is no any problem.

Microsoft Sentinel
Microsoft Sentinel
A scalable, cloud-native solution for security information event management and security orchestration automated response. Previously known as Azure Sentinel.
1,241 questions
0 comments No comments
{count} votes

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.