We cannot enroll as a Microsoft Partner in Partner Center

Question

I cannot get any help on the phone, and in the Partner Center I cannot pick a workspace to write a support ticket. We get either this:

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: b201338b-14f4-4c2b-b9ef-f99ffd9b2c49.

Correlation ID: 5839a385-c70d-4e1f-b6ca-b53df129feee

or this:

{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}

And this is the first time we are trying to enroll. What do we do?

Answer 1

If you're unable to enroll as a Microsoft Partner in the Partner Center, here are some steps to troubleshoot and resolve the issue:

1. Verify Your Account Details

• Ensure you're using a work or school account (Azure AD account) instead of a personal Microsoft account.
• Check if your organization is already registered—duplicate registrations can cause issues.

2. Check Your Region and Eligibility

• Microsoft Partner Program enrollment may have specific regional requirements.
• Confirm that your country/region is supported for partner enrollment.

3. Clear Browser Cache & Try Another Browser

• Sometimes, browser cache or cookies can cause login issues. Try clearing them or switching to another browser (e.g., Edge, Chrome, or Firefox).

4. Confirm Your MPN ID & Legal Business Verification

• Ensure your Microsoft Partner Network (MPN) ID is correctly linked.
• Microsoft performs a legal business verification—check if your business details (name, address, and tax information) match official records.

5. Check for Admin Permissions

• You must have Global Admin or Account Admin permissions in your organization's Azure AD to complete enrollment.

6. Contact Microsoft Support

• If none of the above steps work, raise a support request via the Partner Center:
• Go to Partner Center Support
• Select Account Setup & Registration
  • Provide details of the error message or issue you're facingIf you're unable to enroll as a Microsoft Partner in the Partner Center, here are some steps to troubleshoot and resolve the issue:
    1. Verify Your Account Details
    • Ensure you're using a work or school account (Azure AD account) instead of a personal Microsoft account.
    • Check if your organization is already registered—duplicate registrations can cause issues.
    2. Check Your Region and Eligibility
    • Microsoft Partner Program enrollment may have specific regional requirements.
    • Confirm that your country/region is supported for partner enrollment.
    3. Clear Browser Cache & Try Another Browser
    • Sometimes, browser cache or cookies can cause login issues. Try clearing them or switching to another browser (e.g., Edge, Chrome, or Firefox).
    4. Confirm Your MPN ID & Legal Business Verification
    • Ensure your Microsoft Partner Network (MPN) ID is correctly linked.
    • Microsoft performs a legal business verification—check if your business details (name, address, and tax information) match official records.
    5. Check for Admin Permissions
    • You must have Global Admin or Account Admin permissions in your organization's Azure AD to complete enrollment.
    6. Contact Microsoft Support
    • If none of the above steps work, raise a support request via the Partner Center:
      • Go to Partner Center Support
      • Select Account Setup & Registration
      • Provide details of the error message or issue you're facing