"Access is blocked by your organization. Your tenant administrator has restricted which organizations can be accessed."

Question

I am trying to find possible causes for the following error message: "Access is blocked by your organization. Your tenant administrator has restricted which organizations can be accessed." when a user attempts to open a Word document on an on-prem SharePoint site. This SP site has been used to share documents for some time and recently some people are unable to open Word documents (could possibly be any Microsoft document). For a test, a pdf file was uploaded to the same location. No one had any issues opening the pdf.

I am filing this for the people having the issue and have not experienced the issue myself. I have search the internet for the message they are receiving but have not found anything that can tell me what configuration of on-prem SP could cause this error. It certainly seems to be a recent change as this problem has never been an issue in the past.

Thanks for any suggestions on how to resolve this issue.

Lacey Sharpe

Answer 1

Hi @Lacey Sharpe ,
According to your description, you are using SharePoint server, may I know which version it is?
According to the error message, did the tenant administrator make any settings?
Or whether the user's permissions have changed so that access has been blocked.
Please check.

Updated on 12/23
May be the user don't have permission to the word file, please check.
Click Share-->"…"-->Manage access-->Advanced-->Check Permissions

If the user has no permission to the file, assign appropriate permissions to the user.
If the user already has permission, remove and re-grant permissions.
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Answer 2

Thank you for working this with me. I have sent the questions to the customer and will provide the answers asap.

Lacey

Answer 3

The customer says they are using SharePoint Server 2019. In the same folder, there are several files (Word, Excel). There is a Word file from October uploaded by person A that opens for person B with no issues. Then, another Word file in the same folder uploaded recently by person A that person B cannot open and gets the error noted in the title of this question. Person B can open an Excel spreadsheet in this folder without error. Is there anything that could be set in the Word file that could cause person B not to be able to open it?