unable to send support request

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unable to send support request

Jernej Svete 0

User's image when trying to resolve unexpected cost on student subscription account.

I needed to pay additional cost , that I am able to hopefully finally get some support respone and claim refund, that is causing me trouble and making difficulties to follow the execution plan of the project.

Jernej Svete 0 Reputation points

2025-03-12T11:59:05.4566667+00:00

when preparing config and review it with ai to verify no costs will be made, could only mean I make a mistaqe that probably caused costs on the service. Please consider my action as should know but did not and could not find the problem before too late but still I am only learning and this is not a business case, would kindly ask for refund, thank you and best regards

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Jernej Svete 0 Reputation points

2025-03-12T11:59:05.4566667+00:00

when preparing config and review it with ai to verify no costs will be made, could only mean I make a mistaqe that probably caused costs on the service. Please consider my action as should know but did not and could not find the problem before too late but still I am only learning and this is not a business case, would kindly ask for refund, thank you and best regards

Answer 1

Hi,

Please create a new billing support request using my instructions below. There is no charge for a billing support request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

NOTE: The above link should take you to Cost Management -- Help -- New support request blade. If for some reason it does not work you can navigate there manually.

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

In the upper left corner, click Return to support request

azure support request Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP

Pranay Reddy Madireddy 2,490 Reputation points Microsoft External Staff

2025-03-12T13:29:55.2566667+00:00

Hi Jernej Svete

Adding to @TP below is the reference link which has step by step process how to raise billing support request.
Refer: https://learn.microsoft.com/en-us/answers/questions/2223863/how-do-i-get-a-hold-of-a-real-person-to-ask-questi

thank you

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