Azure invoices being locked

Rene Arnegger 0 Reputation points
2025-03-11T12:58:06.59+00:00

I have a problem with my Azure invoices being locked, which prevents me from paying them. I need to contact support, but I'm not sure how to create a support ticket for this issue.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,119 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Pranay Reddy Madireddy 2,490 Reputation points Microsoft External Staff
    2025-03-11T14:44:27.32+00:00

    Hi Rene Arnegger

    Use your Azure account credentials to sign in to the Azure portal.

    Once signed in, go to the left-hand menu and find the "Help + Support" option. If you can't find it, click on "More services" to locate it.
    https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    Click on "Create a support request" to open the support request form.

    For billing-related issues, select "Billing" as the issue type.

    Provide Issue Details: In the form, provide a clear description of your issue. For locked invoices, mention that your invoices are locked, and you need assistance with unlocking them to proceed with the payment. Be sure to select the correct subscription and include any additional information that may help the support team understand your issue.

    Billing and subscription management support is available.
    https://azure.microsoft.com/en-ca/support/create-ticket

    let us know if any help, we will always help as you needed.!


    Please do not forget to "Accept the answer” and upvote it wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.