some emails dont make in to junk nor inbox in outlook

Question

i have found that some emails from people dont make it into my outlook email account at all. not in junk or inbox. i have a 2nd email account with yahoo and when i tell them to send there they show up.

this is with domestic and foreign emails. is there a problem with having old hotmail email address? is there a fix for this?

Larry

Answer 1

If you use the Outlook.com email service, emails that are determined to be spam by the server may be deleted.
Please ask the sender to send the email to a different email address.

<Japanese>
Outlook.comメールサービスの場合は、サーバー側で迷惑メール規制の対象として判定されたメールは削除される事があります。
別のメールアドレスに送信依頼して貰って下さい。

Answer 2

Hi @Larry Stanley

Welcome to our forum!

Looks like the issue is more related to your Hotmail account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Hotmail for more professional advice.

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Do you mean that your Hotmail account is not receiving mail?

Try logging in to your email address from the web version to check if there are any discrepancies.

Also, based on user feedback, please refer to this solution:

Not able to receive emails to my hotmail mailbox - Microsoft Community

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