Azure VPN Connection Issues on MacBook Air M1

Question

Unable to connect to Azure VPN on MacBook Air M1. One day, the connection works fine, but the next day, the error message "Failed to connect to server. Server ended connection" appears.

Manual installation of Rosetta did not resolve the issue. An IT Analyst from the organization has checked the situation but could not find a solution. It seems that MacTunnelExtension is not flagged by the endpoint security tool, as several colleagues also use Mac.

Seeking assistance with this problem. Thank you!

Answer 1

Hello Hana Santos,

Greetings!

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

Regarding the issue you are experiencing with MacTunnelExtension, it appears that there may be a problem with this component. To resolve the issue, I would recommend the following steps:

• Please consider reinstalling both the Azure VPN client and MacTunnelExtension to ensure a clean installation.
• Check if an update or downgrade of either macOS or the VPN client might help address any compatibility issues.
• Could you kindly review the P2Sdianosticlog https://learn.microsoft.com/en-us/azure/vpn-gateway/troubleshoot-vpn-with-azure-diagnostics

Additionally, I would like to share a similar thread that might be helpful:

***Refer: *https://learn.microsoft.com/en-us/answers/questions/1836501/azure-vpnclient-on-mac-cant-connect-anymore

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Please let me know if the above steps are helpful, and I would be more than happy to assist you further.