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When opening excel documents from SharePoint Online or Teams, the screen shows blank cells and displays "Loading" in the bottom-right corner. This issue SEEMS intermittent but mostly having the issue.
Is there a known issue? How can I get this resolved?
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Hi @Sapp, Nicholas
Does this issue occur with all Excel workbooks or Office files?
I suggest you open workbooks via Excel desktop application when you encounter this issue.
Please change the browser to open, clear browse cache and cookies for a check.
Besides, please sign into admin account in Health > Service health page: https://admin.cloud.microsoft/?#/servicehealth, check the status of SharePoint online, see if there is any information related to this issue.
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It turns out this was a known issue on Microsofts end. We didn't experience the issue after a couple hours.
Hi @Sapp, Nicholas
Thanks for your kind sharing.
If you have any issues about using the Office desktop apps later, please feel free to post on Q&A and discuss with us.
Hi @Sapp, Nicholas
By the way, please note, Microsoft Q&A community has a policy that the question authors cannot accept their own answer. They can only accept answers by others.
According to the scenario introduced here: Answering your own questions on Microsoft Q&A, and to help other users on the Q&A forum who have similar issues, I'll write a brief summary as following.
Thread title:
Excel Documents from SharePoint Online/Teams not opening from Browser.
Issue Symptom:
When opening Excel files from SharePoint Online or Teams, the screen shows blank cells and displays "Loading" in the bottom-right corner. This issue seems to occur intermittently but does not go away.
Current Status:
Solved.
It turns out this was a known issue on Microsoft end. This issue does not occur after a couple hours.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.