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The exchange email suddenly stopped working on my iPhone 15. After trying several times to get into it, I deleted the account and tried again. Still nothing so I changed the password on my Mac and all devices to match. Still can't get it on my iPhone 15. I don't know what else to try and I have wasted several hours on this problem. I have looked at all previous solutions to this and nothing works! Please help!
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Did you find an answer. I’ve lost hours trying to fix this. I’ve done same as you.
Yes. See my answer below. Finally.
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Hi Wendy - I had the same problem!
This thread on Reddit helped me out - https://www.reddit.com/r/ios/comments/1j2511p/microsoft_exchange_unavailable_to_verify_account/?rdt=63206
Basically, go into Settings / Apps / Safari, then scroll down to Clear History and Data, and then select ALL. Click on the big red button, which will clear everything. I then went into Mail Accounts and re-added my Exchange email account, and it worked. I'm assuming the same might work for passwords too.
Thank you. I’m not sure if clearing the history helped or not. However I did re add Exchange to my email accounts and it worked. However I had to try to add it about 4 times before it would finally allow and actually show up in the mail app.
Your message inspired me to keep trying.
THANK YOU!
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I am glad to know that the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.
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This worked perfectly !!! I have an iPhone 14 pro and around about Sunday, the 2nd of March, I was getting a notification that my main MS Exchange email address required login. I couldn't add my password. I tried resetting the network settings, I eventually erase the phone uploaded from icloud and it still didn't work. Apple were suggesting that this was a hardware issue and that the phone needed to come in for repair. I couldn't do that so I went out and bought an iPhone 16 pro and try to upload it from the cloud to it. But it was the same problem. I eventually got onto Apple who were very helpful and tried a number of ways of resolving this problem none of which worked. They then suggested that iOS 18.3.1 needed to be updated and other engineers were working on this problem. This morning it was updated to 18.3.2 and I tried to load my default email address. But the same problem occurred. I contacted Apple and put my name down for Customer Service to see what else we could try. And in pure exasperation I started looking again and I found this wonderful solution !!!! thank you and might I suggest if Apple is reading this, have a look at what's being said here because a lot of time has been wasted for the last two weeks on something that now appears to be relatively simple. When you accessing your MS exchange on your iPhone when adding an exchange account and it's not connecting, then simply clear the cache. Who thought something so complicated could be so simple!
Glad that worked. Pretty exasperating!
I forgot to reply earlier. Thus did help! Thanks
Thank you very much for sharing! If that still doesn't solve the problem, consider whether you can log into OWA or Outlook. in order to troubleshoot whether it's an account issue or a restricted Exchange ActiveSync protocol.
I can log into my email via Go Daddy. I can add Exchange email to every device except my iPhone 11 Pro Max. This problem only started yesterday. Can someone please HELP me.
Hi! The problem initially started because Microsoft pushed an update that broke something in the iOS application. It took some time for everyone to get the fix.
After trying for several times and clearing the history, I finally reinstalled Exchange and it worked. Problem solved for now.
Hi Dee
I did finally get it to work with the help and suggestions of others on here. The problem started because Microsoft pushed out an update to the mail app but something broke in the iOS version. That’s my crude way of describing it. What finally worked was clearing the history and then reinstalling Exchange. I had tried with no success about 4 times and then bingo, it worked.
Hopefully that will take care of it for a while. It was very inconvenient. And I did add the outlook app but it didn’t have all the info. Makes me think I need something other than Exvhange
I hope my answer wasn’t too late for you.