Unable to Log into OneDrive after Password Change

Question

Unable to Log into OneDrive after Password Change

Tomasz Duda 5

Experiencing issues logging into OneDrive after changing the password. A prompt requests a verification code sent to my email, but I have not received it (including checking the SPAM folder). How can access my account? Holding a paid subscription, yet unable to sign in for several days without support assistance, leading to significant frustration.

2 answers

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Answer 1

Jiajing Hua-MFST 15,870 Microsoft External Staff

Hi @Tomasz Duda

A prompt requests a verification code sent to my email, but I have not received it (including checking the SPAM folder).

Could you please take a screenshot of the prompt?

If there is an email address displayed on the prompt, please make sure the email address is correct.

Also, are there options for other verification methods on the prompt, such as mobile phone SMS verification, etc.

Which type of OneDrive are you using, OneDrive for Business or personal OneDrive?

Please open a browser, sign into: https://portal.office.com check if you can access OneDrive online.

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If you can access OneDrive online, I suggest you try to right-click the OneDrive icon > Settings > Account > Unlink this PC > Unlink this account. Then close OneDrive, quit it.

Go to Control Panel>User Accounts>Credential Manager>Windows Credentials, remove all OneDrive cached credentials listed under Generic Credentials.

Reopen OneDrive for a check.

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Tomasz Duda 5 Reputation points

2025-03-04T05:50:32.07+00:00

Hi, Thank you for a try, but still the same story... Screens attached.
Tomasz Duda 5 Reputation points

2025-03-04T05:57:15.08+00:00

To supplement my comment:

I can access OneDrive online, I tried the way you proposed but nothing changes.

The account is Personal. I don't have any other options available - there is only short information that the code will be sent to the e-mail. The address is correct. But there is a mistake in the prompt saying that the code will be sent to the "number .....@live.com" which is strange - maybe it is trying to send SMS to the e-mail address and that is why it does not work...

I don't know but I start to be frustrated as it is inexplicable for me how this company can work without proper support for paid users....
Jiajing Hua-MFST 15,870 Reputation points Microsoft External Staff

2025-03-05T08:40:04.39+00:00
Hi @omasz Duda

Thanks for your response.

Do you mean, you can sign this account in OneDrive online and https://portal.office.com with no issues, but you cannot sign into OneDrive desktop app as the prompts above?

If so, there may be a problem with the verification code email.

Have you signed your personal Microsoft account in Windows?

Please go to Windows Settings > Accounts > Your Info, check whether your account is verified in.

Please make sure Microsoft domain is not blocked in your emails app. Such as Outlook, you may click Home tab, in the Delete group, click Junk, and then click Junk E-mail Options > Blocked Senders. If there is any blocked domain contains the words - Microsoft, micro soft, MS etc, please delete it.

I also suggest you add @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

For more suggestions on verification code issues, please refer to: Troubleshooting verification code issues.
Tomasz Duda 5 Reputation points

2025-03-06T06:11:01.79+00:00

Thank you for you comments. Unfortunately, it does not help. What helped on my private computer was to log out from my Microsoft Account in Windows and log in again. While setting up OneDrive I was not required to log in separately. But the issue is still there on other computer where I am not signed in to my Microsoft Account.

E-mails are not blocked in any place, I don't think they are being sent. I receive other e-mails from Microsoft without any issue.

Answer 2

Jiajing Hua-MFST 15,870 Microsoft External Staff

Hi @Tomasz Duda

Thanks for your sharing.

Based on the above information, the current workaround is to use a Microsoft account to log in to Windows system, eliminating the step of separate OneDrive login verification.

In addition, your issue is related to the account verification code instead of OneDrive.

If possible, could you please add a new way to verify your sign-in, such as add phone number?
If it still does not work, it is recommended that you contact Microsoft Support directly for technical support on this account issue. Please note, you need to sign into your personal Microsoft account in following link. https://support.microsoft.com/en-US/home/contact?linkquery=Troubleshooting%20verification%20code%20issues

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Tomasz Duda 5 Reputation points

2025-03-11T07:23:24.8466667+00:00

I added phone and another e-mail and it works through the web versions of Microsoft services but it does not work in Windows version of Onedrive on both of my computers.

I tried to contant multiple Microsoft Supports, I was redirected a few times but either I do not receive any answer or this answer does not resolve the issue. It is frustrating.
Jiajing Hua-MFST 15,870 Reputation points Microsoft External Staff

2025-03-12T09:26:48.8866667+00:00

Hi @Tomasz Duda

It is really strange that you cannot receive the verification code when logging into OneDrive desktop on any computers.

From OneDrive's perspective, try reinstalling it. To get the installation file, please check: https://support.microsoft.com/en-gb/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0.

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Unable to Log into OneDrive after Password Change

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