Failure in moving the API Management service between resource groups within your Azure subscription.

Question

After passing validation checks to move my API Management instance between Resource Groups where the API Management instance is remaining in the same Region "West US 2"

The error message you're encountering indicates that there was a failure in moving the API Management service within your Azure subscription. The error suggests that the move action failed due to a conflict, and it advises opening a support case through the Azure portal for further assistance.

To resolve this issue, you should:

1. Open the Azure portal and navigate to the "Help + support" section.
2. Create a new support request and provide the correlation ID c92da9e3-359f-45cb-9b81-e41957d42798 and the timestamp 2/28/2025 5:17:25 PM as part of the details. This information will help Azure support to trace and diagnose the issue more effectively.

Unfortunately, after Feb 12, 2025 I can no longer directly open a support ticket even though I am paying monthly for "Developer Support"

Please tell me how I can get support on this issue!

Answer 1

@Robb Brock Thanks for your patience on this.

I have looked at the backend logs and see that your APIM instance is Basic v2 SKU tier, and you are trying to move the instance across resource groups.

Upon investigating further and I checked with internal team on this. Team has confirmed this is a known issue and they are actively working on a fix. unfortunately, we don't have any ETA at this moment and will update here once we have any updates on this.

The only workaround available for this issue is for customer to create a new APIM service in the desired subscription, move the configuration from the old service and delete the original service.

Hope this helps, let me know if you have any further questions on this.

Please accept as Yes if the answer is helpful so that it can help others in the community.