The remote desktop of Windows 10 Professional Edition cannot be connected.

Question

Both the laptop and desktop computer are Windows 10 Professional. The laptop can be used to remotely control the desktop computer, but the desktop computer cannot be remotely controlled. Clicking on the connection will prompt:

Remote Desktop cannot connect to the remote computer due to one of the following reasons:

1. Remote access to the server is not enabled
2. The remote computer has been shut down
3. The remote computer is not available on the network

Ensure that the remote computer is turned on and connected to the network, and remote access is enabled.

In addition, another Windows 10 Home computer can be used to connect laptops and desktop computers

Answer 1

Hello,

1. Verify Remote Desktop is Enabled on the Desktop Computer

On the desktop computer, open Settings > System > Remote Desktop.

Ensure Enable Remote Desktop is turned on.

2.Ensure the firewall allows Remote Desktop connections and user account has permission to connect remotely

3.Ensure Group Policy is not blocking Remote Desktop:

On the desktop computer, open Group Policy Editor (gpedit.msc).

Navigate to:

Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections

Ensure Allow users to connect remotely by using Remote Desktop Services is set to Enabled.

As far as I know, Windows 10 Home does not support hosting Remote Desktop connections (it can only connect to other computers).

If the desktop computer is running Windows 10 Home, you cannot use RDP to control it. Instead, consider using third-party remote control software.

Best Regards,

Hania Lian

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