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I am the only admin for a 365 Business Premium account via the Microsoft Tech for Social Impact program. I did something with my authenticator app on my phone and am no longer able to access it. I've tried different things but each time end up having to enter a number from my authenticator app which I cannot access.
NOTE: I posted the above in an earlier question. I received the following response:
For your scenario, I have the following suggestions for you. 1, You can access to https://myaccount.microsoft.com/ with your account and update your security info to see if it could remove the previous the Microsoft Authenticator authentication and add again with a new Phone. 2, You can contact our dedicated data protection support team directly for assistance. You can find the support phone numbers by country or region here: https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide . 3, You can post a new thread and add tag "Microsoft Entra ID" to see if they can help you open case to reset your authentication.
The first option did not work because I cannot access my authenticator account.
I'm trying the third option with this new thread to see if someone can reset my authentication. If this doesn't work I'll place a call to the data protection support team.
Thank you
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Hello @Craig Mulder,
Thank you for posting your query on Microsoft Q&A.
Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.
In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Thank you for this response Raja. Please let me know how to initiate a private message so I can send the PII.
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I'm having the same issue. Can I get some support? @Microsoft Entra @Microsoft Entra