When the screen saver turned on， software crashes

Question

When the screen saver turned on， a certain software crashes

When the screen saver turned off， this software normal

Answer 1

Hello,

Thank you for posting in Q&A forum.

The issue you're describing, where a specific software crashes when the screen saver turns on but works normally when the screen saver turns off, is likely related to how the software interacts with the system's graphics or power management settings. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Ensure that the software is fully compatible with your operating system. If the software is outdated, check for updates from the developer.Visit the software's official website or support page to see if there are any known issues related to screen savers or power settings.
2. The screen saver might be triggering power-saving features that interfere with the software. Adjust your power settings:

• Open Control Panel > Power Options.
• Select your current power plan and click Change plan settings.
• Set Turn off the display and Put the computer to sleep to longer durations or Never.
• Save the changes and test if the issue persists.

3. If the software is older, try running it in compatibility mode:

• Right-click the software's shortcut or executable file.
• Select Properties.
• Go to the Compatibility tab.
• Check Run this program in compatibility mode for and select an older version of Windows (e.g., Windows 7 or Windows 8).

I hope the information above is helpful.

Best regards

Zunhui

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