I need my old email account back

Question

I need my old email address back. I have an account with Microsoft. my account is ******@outlook.com I bought a new computer and forgot the password and now I can't recover my old email address. It is a personal account, but I also use it for my music business SALTCITYSONGS.COM. I have filled out the recovery form many times to no avail. The salesman at Staples gave a new email account ******@outlook.com. I try to sign in my old account, and it has an old phone number that I lost years ago Once I was able to chat with one of your reps and they said there is an alternate form or link I was sent the link, but I was interrupted, and I lost the link Thats about it Please help me sincerely Gaylen Young

Answer 1

Hi @Gaylen Young ,

It seems that you are encountering the issue about account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook.com for more professional help.

Thanks for your understanding and support!

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