Bagaimana caranya membuat ai yang lebih responsif seperti bot untuk Customer service di e commerce

Question

Saya punya kendala untuk membalas chat di e commerce lokal saya bagaiman agar dapat membuat jawaban yang lebih natural dan responsif sesuai dengan products knowledge saya

This question is related to the following Learning Module

Answer 1

Hi Wasep Abdul Aziz!

Welcome to Azure AI Q and A forum. Thank you for posting query here.

It seems you are trying to make answers from AI search more natural as per your product knowledge.

You can either finetune your model against your product knowledge or use-your-data-quickstart from Azure OpenAI.

Prompts can be changed to instruct model to look from knowledge base instead of answering from prior trained data.

for e.g "could you look in the attached document to find the information on employee higher than average salary".

Kindly refer below doc for finetuning.

Fine tuning OpenAI

Thank you.