Message trace results

John Peter 20

Hello

Please i need your help on this issue.

We are trying to search for emails by sender. When I run a summary report, with instant access I find a message.

When I run the same report as an Extended Report CSV file download, no messages appear. Perhaps I'm doing something wrong?

Bruce Jing-MSFT 8,480 Reputation points Microsoft Vendor

2025-02-12T09:18:13.04+00:00

Hello, @John Peter

It's been a long time since I've heard from you, have you solved your problem yet? Did my previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.

1 answer

Bruce Jing-MSFT 8,480 Reputation points Microsoft Vendor

2025-02-07T06:36:35.0566667+00:00

Hi,@John Peter

Thanks for posting your question in the Microsoft Q&A forum.

According to your description, you are experiencing the problem of not being able to export CSV files.

Are you using Message Trace for your email searches? If not, could you please elaborate?

I don't see the “a summary report” you mentioned in the Message trace search results, can you provide a specific screenshot?
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John Peter 20 Reputation points

2025-02-08T15:18:46.4766667+00:00

Hello Bruce Jing-MSFT

Thank you for your reply.

When I search for a few days, I get a result. When I change just the Date, and export CSV, no results appear in the same search criteria of a sender...

Please see the below what I’m seeing.

Bruce Jing-MSFT 8,480 Reputation points Microsoft Vendor

2025-02-10T06:20:20.8233333+00:00

Hi，@John Peter

I'm glad to hear from you.

Based on the information you provided, Message Trace doesn't yield any results when you change the search time.

Did you notice if that email was in or out of that time frame?

Can you provide a screenshot of Message Trace with results（The results of your first search.）?
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