Lost apps in Microsoft Authenticator with new iPhone

Traci Smith 15 Reputation points
2025-02-06T15:40:54.9566667+00:00

Hello! Recently I changed to a new iphone and I saw that the authenticator app hasn’t saved my accounts which means that I can’t log into the accounts because I can’t get the code from the authenticator.

And, I cannot scan a barcode because the account recognizes that I already have Authenticator enabled. Finally, I cannot turn off Authenticator in the account, because I cannot get the code to confirm that I’d like to disable Authenticator..

I was able to recover one of the accounts with backup codes, but I am not being given the option to use a backup code for one of the accounts. I tried to do the “Recover backup” options but it looks like the accounts werent saved on the cloud.

Is there anything i can do?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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