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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 41%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
I have had this printer for years and today it will not scan. States scanner not connected and I have done everything and cannot find anywhere on windows to connect scanner. Printer is connected by wifi and printer and scanner have worked for as long as I have had them. I do not have any other printer or scanner connected. This is the only one I have. Code shown 5,157,69
Thank you
Donna
Hello
Could you please provide the OS edition, version, and build number of the problematic PC (which you can find under Settings > System > Info)?
Did you make any new configurations or update your windows system recently?
Thank you!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 21%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Hi Donna,
Are you using a VPN? The error code says so:
https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Code-5-157-69-MG5520/m-p/135937