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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 28.000000000000004%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Hi, I've created an e-mail which contains a video element. I've added the video URL as well as the thumbnail URL however D365 CRM Marketing doesn't display the thumbnail when in preview mode or when I send a test e-mail to myself, the space is blank. When I don't add the thumbnail via a URL I see a message 'No video thumbnail added'. Not sure what I'm missing here? - many thanks in advance!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 13%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Thank you for reaching out to us on Microsoft Q&A forum.
Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error?
Thank you for reaching out to us on Microsoft Q&A forum.
Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error?