Autoplay issue

Henrik Reer 20

The autoplay option for the embedded player does not work at all. You can verify this here directly in your codepen samples: https://codepen.io/videoindexer/pen/eGxebZ

Neither of these videos will autoplay:
https://www.videoindexer.ai/embed/player/00000000-0000-0000-0000-000000000000/4dc0aa32bf https://www.videoindexer.ai/embed/player/00000000-0000-0000-0000-000000000000/4dc0aa32bf?autoPlay=true

The documentation states autoplay should be enabled by default, but neither above videos autoplay: https://learn.microsoft.com/en-us/azure/azure-video-indexer/video-indexer-embed-widgets Tested in latest versions of Firefox, Chrome and Edge on Windows 11. Is this perhaps a bug?

Best regards,
Henrik

Accepted answer

JAYA SHANKAR G S 250 Reputation points Microsoft Vendor

2025-02-07T05:04:41.76+00:00

Hi Henrik Reer,

We confirmed from the internal team that it is limitation with product, and they are working on it.

Most of the browsers updated their autoplay policies a few years ago. You can read more about it here Chrome Autoplay Policy.

Also, this limitation will be updated in the documentations.

Regards,

Jayashankar
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1 additional answer

kothapally Snigdha 1,350 Reputation points Microsoft Vendor

2025-01-31T12:08:07.8633333+00:00

Hi Henrik Reer

Greetings & Welcome to the Microsoft Q&A forum! Thank you for sharing your query.

Modern browsers have implemented restrictive autoplay policies. Browsers such as Chrome, Firefox, Safari, and Edge block autoplay for videos with sound by default to prevent annoyance and save data. However, autoplay is permitted for muted videos, as browsers prioritize user experience and data conservation. Thus, while autoplay with sound is generally disabled to minimize disruptions, muted videos are allowed to autoplay because they do not interfere with the user experience or consume unnecessary data. can you please refer these https://developer.chrome.com/blog/autoplay/

I hope this helps you. Thank you.
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Saideep Anchuri 2,125 Reputation points Microsoft Vendor

2025-02-03T06:53:24.5033333+00:00

Hi Henrik Reer

Following up to see if the given response was helpful.

Thank You.

Henrik Reer 20 Reputation points

2025-02-03T12:43:45.69+00:00

Thank you both, but how should the URLs look then, as the demovideo in my example also doesn't autoplay when appending &muted=true , like so:
https://www.videoindexer.ai/embed/player/00000000-0000-0000-0000-000000000000/4dc0aa32bf?autoplay=true&muted=true

Thank you.

santoshkc 12,340 Reputation points Microsoft Vendor

2025-02-03T14:50:15.1933333+00:00

Hi Henrik Reer,

Thank you for your follow up query. We try to repro the issue by Enable Media Autoplay in the browser settings. Go to Browse settings > search for "Media autoplay" and open it from the right side of the menu (scroll little down) > Allow the permission for "Control if audio and video play automatically on sites.

I hope this helps. Thank you.

kothapally Snigdha 1,350 Reputation points Microsoft Vendor

2025-02-04T15:34:56.23+00:00

Hi Henrik Reer,

Following up to see if the above response was helpful.

Henrik Reer 20 Reputation points

2025-02-05T14:17:39.2033333+00:00

Hello all,
This is still not working as intended. When using competitor services, like a video from Wistia or Vimeo, these autoplay muted regardless of browser whereas when using the public URL from MS Azure AI Video Indexer service, this is not working. As mentioned in the intial description, you can verify this error if testing in https://codepen.io/videoindexer/pen/eGxebZ Thanks.

kothapally Snigdha 1,350 Reputation points Microsoft Vendor

2025-02-05T20:03:54.5666667+00:00

Hi Henrik Reer,

To resolve the issue where videos from Azure Video Indexer autoplay muted, follow these steps.

Modify the Embed Code: Add autoplay=true&muted=true to the video embed URL, like this:

html

Copy

<iframe width="560" height="315"

src="https://www.videoindexer.ai/embed/player/{accountId}/{videoId}?autoplay=true&muted=true"

frameborder="0" allowfullscreen>

</iframe>

Replace {accountId} and {videoId} with the actual Account ID and Video ID.

Ensure you test the video in different browsers (e.g., Chrome, Firefox, Safari) since autoplay with sound is restricted by browser policies.

This should allow the video to autoplay with muted sound, similar to services like Wistia and Vimeo.

I hope these helps you. Thank you!

Henrik Reer 20 Reputation points

2025-02-06T15:52:15.54+00:00

Thanks kothapally Snighda, however the issue remains, if you use for example https://www.videoindexer.ai/embed/player/00000000-0000-0000-0000-000000000000/4dc0aa32bf?autoplay=true&muted=true in Chrome, Firefox, or in Edge when the setting "Control if audio and video play automatically on sites." is set to Limited, the video won't autoplay. This works fine with competitors like Wistia and Vimeo in any of these browsers.

You can view the same if you go to https://codepen.io/videoindexer/pen/eGxebZ , where you notice that the video won't autoplay.

Any additional suggestion? Thank you.

Henrik Reer 20 Reputation points

2025-02-07T07:45:24.4633333+00:00

Hello Jaya Shankar G S,
Thank you for looking in to this. Hoping for a swift resolution.

Thanks,

JAYA SHANKAR G S 250 Reputation points Microsoft Vendor

2025-02-07T09:00:55.52+00:00

Hi Henrik Reer,

Adding above as an answer.

If it answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
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