After update windows11 Pro to lasted verstion can't load and open Microsoft office 2013/2016 after open second time

Question

Hello Team support microsoft office

I have Ms office 2013 and office 2016 some 47 client for LTSC and VLSC volume license.

Case this have 15-18 client for problem.

I' can't load and open file after update windows11 on since 20 Dec 2024 to 30 Jan 2025.

If I login windows first time, I can open file and access microsoft excel normally.

If I close microsoft excel and open again can't open excel.

but microsoft word power point and outlook application can open normally.

But other verstion Ms2019/2021 enable open file normally.

I solved the problem as follows.

Try disable add in on excel program

Try uninstall One drive and sign out Onedrive

Try change configure at Trust Center on excel program

Try uninstall Dell application on computer

Try update Microsoft Office to new version

Try new load Microsoft Office from Microsoft website to new version

Try uninstall and reinstall Microsoft Office

Try change convert file and save as from excel workbook to 97-2003 workbook

 

If I want to open file excel, will be open new workbook on excel file and click File > select open file

If direct double click file, program excel can't run and open.

If excel can't run, I will run task manager and end task or restart computer.

I'll ask to you, please inform when you have idea for solve this case open excel file after open second time.

Thank you.

Answer 1

Hi @Kittichai Khaijan

Sorry for the inconvenience caused to you.

Recently, some users have reported a similar issue with Volume licensed versions of Office 2016 after updated Windows to 24H2.

Did you install KB5050094? I find Microsoft says it fixed issues of opening Excel files.

If this KB still does not work, it's recommended to continue to give feedback to Microsoft on this issue:https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Thanks for your understanding.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---