The keyboard is not functioning during the AVD session, although the mouse cursor can be moved on the screen. Troubleshooting steps taken include: Signed out and signed back into the AVD session. Reset the AVD, but the issue persisted. Uninstalled and reinstalled the AVD application. Checked keyboard settings and advanced keyboard options, but no success. Regards, Mohana Reddy

Keyboard Not Responding in AVD Session

Mohana Reddy 100

The keyboard is not functioning during the AVD session, although the mouse cursor can be moved on the screen.

Troubleshooting steps taken include:

Signed out and signed back into the AVD session.
Reset the AVD, but the issue persisted.
Uninstalled and reinstalled the AVD application.
Checked keyboard settings and advanced keyboard options, but no success.

Regards,

Mohana Reddy

Vamsi Ram Annepu 0 Reputation points

2025-01-31T11:33:40.94+00:00
Hi Mohana Reddy,

Thank you for reaching out to us on the Microsoft Q&A forum.

It seems like you are facing a problem with connectivity of your keyboard

Here are a few steps you can try:

Check that both your local machine and the AVD client are fully updated, generally the client automatically updates when a new version is available. To check for updates manually, see Update the client.

Disable software such as antivirus programs or other remote desktop applications which might interfere with AVD. Try disabling them temporarily to see if it resolves the issue.

If you're accessing AVD through a web browser, try using a different browser to see if the issue is resolved.

Check Event Logs, On your session host VM, go to Event “Viewer > Windows Logs > Application” and look for any errors related to the Remote Desktop Agent or AVD. This might give you more insight into what's causing the issue.

Go to Start > Settings > Ease of Access > Keyboard and toggle on "Use the On-Screen Keyboard”. This will help you determine if there is any hardware problem.

I hope the above information is helpful, if you have further queries feel free to reach out.

If the answer is helpful upvote it.
Vamsi Ram Annepu 90 Reputation points Microsoft Vendor

2025-02-03T06:55:07.5833333+00:00

Hi Mohana Reddy,

Just checking in to see if you had a chance to review my comment on your question. Please let us know if it was helpful and feel free to reach out if you have any further queries.

If you found the information useful, please click "Upvote" on the post to let us know.

Thank You.
Vamsi Ram Annepu 90 Reputation points Microsoft Vendor

2025-02-05T06:59:30.32+00:00

Hi Mohana Reddy,
I wanted to check if you had the opportunity to review the information which was provided in my previous posted comment.

If it was helpful, please click "Upvote" on his post to let us know.

Thank You.

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Keyboard Not Responding in AVD Session

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