Teams phone failing enrollment

Question

Phone model: AudioCodes C470HD

Teams Admin Agent1.0.0.202407050618.productUp to date

Firmware2.3.480Up to date

OEM Agent1.0.160Up to date

Teams1449/1.0.94.2024122303Up to date

Authenticator6.2410.7268Up to date

Microsoft Intune24.09.1Up to date

Intunes Administrator/Dashboard/Monitor/Enrollment Failures shows:

Answer 1

@Philip Garza, Thanks for posting in Q&A. From your description, I know the AOSP enrollment is failed with error "Device Platform blocked". After reviewing the list of Android Open Source Supported Devices, I find Audiocodes model C470HD: is not in the following support list. Therefore, we will get this error.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/android-os-project-supported-devices

Meanwhile, for this model, based on my checking, I find it isn't in Android Enteprises supported device list either.

https://androidenterprisepartners.withgoogle.com/devices#

Note: Non-Microsoft link, just for the reference.

As Android device administrator enrollment is ending support.

https://learn.microsoft.com/en-us/mem/intune/enrollment/android-enroll-device-administrator

For your device, we suggest MAM management instead of MDM management.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-enrollment-mamwe

Hope the above information can help.

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