Teams phone cannot enroll in the new Android ASOP

Question

Phione: Audiocodes C470HD

Teams Admin Agent 1.0.0.202407050618 Up to date

Firmware 2.3.480 Up to date

OEM Agent 1.0.160 Up to date

Teams 1449/1.0.94.2024122303 Up to date

Authenticator 6.2410.7268 Up to date

Microsoft Intune 24.09.1 Up to date

Intunes Administrator/Dashboard/Monitor/Enrollment Failure shows may cases for Audiocodes model C470HD:

Answer 1

@Philip Garza, Thanks for posting in Q&A. To protect your environment information, I have edited your reply.

From your description, I know the AOSP enrollment is failed with error "Device Platform blocked". After reviewing the list of Android Open Source Supported Devices, I find Audiocodes model C470HD: is not in the following support list. Therefore, we will get this error.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/android-os-project-supported-devices

Meanwhile, for this model, based on my checking, I find it isn't in Android Enteprises supported device list either.

https://androidenterprisepartners.withgoogle.com/devices#

Note: Non-Microsoft link, just for the reference.

As Android device administrator enrollment is ending support.

https://learn.microsoft.com/en-us/mem/intune/enrollment/android-enroll-device-administrator

For your device, we suggest MAM management instead of MDM management.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-enrollment-mamwe

Hope the above information can help.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.