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can knowledge articles be associated with specific clients?
This question is related to the following Learning Module
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Hi Wesley Stillman,
Thank you for reaching out to us on the Microsoft Q&A forum.
Knowledge articles can be indirectly linked to specific clients through case management or service records. We may link knowledge articles to cases, service requests, or customer support interactions, where specific articles will be available or referenced for certain clients based on their needs or issues. However, it doesn't directly support association of knowledge articles with individual clients. It actually offers the ability to associate knowledge articles with service-related activities or customer-facing interactions that may then be related to a client of interest.
If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.
Hi Wesley Stillman,
Just checking in to see if you had a chance to see my previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.
If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.
Thank you.
Hi Wesley Stillman,
Just checking in to see if you had a chance to see my previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.
If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.
Thank you.