Unable to play video after successful indexing

Shailesh Kumar 5 Reputation points
2025-01-27T15:02:55.1666667+00:00

video indexed with player url:-"https://www.videoindexer.ai/embed/player/efdaa22e-9b4a-4e5a-a68f-f6ae4062d609/c759tfy4g8/?location=eastus" but the player is not able to play the video

Azure AI Video Indexer
Azure AI Video Indexer
An Azure video analytics service that uses AI to extract actionable insights from stored videos.
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  1. Manas Mohanty 295 Reputation points Microsoft Vendor
    2025-01-28T10:49:14.78+00:00

    Hi Shailesh Kumar!

    Welcome to Microsoft Q&A Forum, thank you for posting your query here.

    It seems you are facing issue on playing the indexed video.

    Here are the steps to check the issues.

    1. Please make sure your input videos follow format mentioned here in video format requirement. (Upload file size limit is 3 GB, upload URL file size limit is 20 GB and supported file extension like .mp4, )
    2. Please clear your cache and test again
    3. Please check in another browser.
    4. Please use stable internet like Broad band.
    5. Please check in other supported regions.

    Thank you.


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