Excel 2016 don't open

Question

I am trying to open excel files with external link data without success. It load until 100% but don't open.

I did tried this solutions:

-Uninstalled Microsoft 365 (Office)

-Uninstall Office 2016 / Clean Registry Keys / Reinstall

-Apply all Office updates including the updates of the day 14/01/2025

-Change Registry HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Excel\Security - ExtensionHardening = 0

-Trusted Locations -> Allow Trusted locations on my network and putted the file share in there permitting the subfolders too.

-External Content -> Enable all data connections

-External Content -> Enable automatic update for all workbook links

Obs.: It occours just in Windows 24H2 workstations.

The current workaround applied, is open directly the excel app and through of excel open the files with external link data.

Excel 2016: 16.0.4266.1001.

Answer 1

Hi,

Please open a blank Workbook and check if you can open the problem Workbooks from File- Open.

If it works, this problem may related to the Windows 24H2 update, recently, some users have reported various problems with Office after Windows was updated to 24H2. This situation needs to wait for Microsoft to confirm and fix, it is recommended that you try to restore to the previous Windows version and check if the problem is fixed.

Then you can try to give a feedback to Microsoft about this problem:

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.

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