How to add The employee's manager to M365 users in Hybrid environment

Question

Hi, we are using supervisor within M365 because of the approval processes in the third party app that we have linked into M365. However, since I set up the synchronization of users from AD to AAD, the ability to add a supervisor from M365 and the AAD console has disappeared. I have tried entering a supervisor within AD, but it does not sync to AAD. The only online console where the option to add a supervisor has not disappeared is in the Exchange console, but when I try to enter a supervisor there I get an error:

Error executing request. An Azure Active Directory call was made to keep object in sync between Azure Active Directory and Exchange Online. However, it failed. Detailed error message: Unable to update the specified properties for on-premises mastered Directory Sync objects or objects currently undergoing migration. DualWrite (Graph) RequestId: e31d2827-885b-499f--850b7e The issue may be transient and please retry a couple of minutes later. If issue persists, please see exception members for more information.

Any advice please.

Thank you

Answer 1

Hi，@Jan Ulrich

Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to "Accept" the answer : )     

--------------   

Issue Symptom: 

 The customer has set up synchronization of users from the AD to the AAD, but one user is not synchronized to the AAD.

Resolution: 

I'm just doing a gradual sync of users and I didn't realize that I don't have all users synced. So the user I was adding in AD as a supervisor was not yet synced and therefore logically did not sync to AAD as a supervisor. I have tested this with a synchronized user and it is working now. Only in the Exchange console does it show me his hash, but in AAD it's fine, so hopefully it will work for a third party application.

Answer 2

You can add via ADUC to the user account, that should sync. Is that not happening?

Answer 3

Hey, so I'm a trumpet. I'm just doing a gradual sync of users and I didn't realize that I don't have all users synced. So the user I was adding in AD as a supervisor was not yet synced and therefore logically did not sync to AAD as a supervisor. I have tested this with a synchronized user and it is working now. Only in the Exchange console does it show me his hash, but in AAD it's fine, so hopefully it will work for a third party application. So thanks for the posts and sorry for the delay.

Answer 4

Marking answers as accepted in online forums saves users' time by highlighting effective solutions, builds trust with reliable information, acknowledges contributors' efforts, creates a valuable knowledge base, and improves searchability. This practice benefits individuals seeking help and the broader community by promoting efficiency, trust, and active engagement.