"Azure Chatbot Reactivation After Payment of Overdue Bills – Over 48 Hours Without Activation".

Question

"Azure Chatbot Reactivation After Payment of Overdue Bills – Over 48 Hours Without Activation".

Temo Waqanivalu 0

I use Azure for a chatbot called ChatNCD, and because there were issues with the different languages, we had to pause its use until the issue was fixed. Now, we have paid the overdue bills, but the chatbot has not been reactivated, and it's more than 48 hours afterward. The message says that the site cannot be reached. Have troubleshoot but it only says wait for up to 24 hours but now its more than that time and still no reactivation of the chatbot. Anyone has experienced this before and how to resolve it

Naveena Patlolla 1,145 Reputation points Microsoft External Staff

2025-01-24T05:15:21.62+00:00

Hi @Temo Waqanivalu,
Just want to confirm are you using Azure AI bot service for his Chat Bot.

Thankyou,
Temo Waqanivalu 0 Reputation points

2025-01-26T03:58:01.61+00:00

No I am not
Pranay Reddy Madireddy 2,650 Reputation points Microsoft External Staff

2025-01-29T11:43:15.0133333+00:00

Hi @Temo Waqanivalu,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Please check whether your subscription is active.
https://docs.azure.cn/en-us/cost-management-billing/manage/subscription-disabled
If you've paid your overdue Azure subscription bills and it’s been more than 48 hours without reactivation, you should contact Azure Billing Support. While reactivation can take up to 24 hours after payment.

Also, after reactivation, there might be a delay in creating or managing resources. If this delay lasts more than 30 minutes, it's a good idea to reach out to support again.

If you have any further queries, do let us know.

If the answer is helpful, please and "Upvote it".
Temo Waqanivalu 0 Reputation points

2025-01-29T11:46:15.31+00:00

Yes subscription is active
Pranay Reddy Madireddy 2,650 Reputation points Microsoft External Staff

2025-01-30T06:33:04.7+00:00

Hi Temo Waqanivalu

In the Azure portal, navigate to the Resource Health section for your chatbot resource (or related resources).
https://azure.status.microsoft/en-us/status
https://learn.microsoft.com/en-us/azure/service-health/resource-health-overview
Thanks,
Pranay
Pranay Reddy Madireddy 2,650 Reputation points Microsoft External Staff

2025-01-31T05:35:17.4533333+00:00

Hi Temo Waqanivalu
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" and ''accept answer'' on my post let us know Thank you...!
Temo Waqanivalu 0 Reputation points

2025-01-31T06:30:06.8233333+00:00

Thanks, Pranay - unfortunately, it's not that useful as they all lead to the same Q&A answers, which is not helping. How does one register the question for help directly with the technical team?

1 answer

Your answer

Naveena Patlolla 1,145 Reputation points Microsoft External Staff

2025-01-24T05:15:21.62+00:00

Hi @Temo Waqanivalu,
Just want to confirm are you using Azure AI bot service for his Chat Bot.

Thankyou,
Temo Waqanivalu 0 Reputation points

2025-01-26T03:58:01.61+00:00

No I am not
Pranay Reddy Madireddy 2,650 Reputation points Microsoft External Staff

2025-01-29T11:43:15.0133333+00:00

Hi @Temo Waqanivalu,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Please check whether your subscription is active.
https://docs.azure.cn/en-us/cost-management-billing/manage/subscription-disabled
If you've paid your overdue Azure subscription bills and it’s been more than 48 hours without reactivation, you should contact Azure Billing Support. While reactivation can take up to 24 hours after payment.

Also, after reactivation, there might be a delay in creating or managing resources. If this delay lasts more than 30 minutes, it's a good idea to reach out to support again.

If you have any further queries, do let us know.

If the answer is helpful, please and "Upvote it".
Temo Waqanivalu 0 Reputation points

2025-01-29T11:46:15.31+00:00

Yes subscription is active
Pranay Reddy Madireddy 2,650 Reputation points Microsoft External Staff

2025-01-30T06:33:04.7+00:00

Hi Temo Waqanivalu

In the Azure portal, navigate to the Resource Health section for your chatbot resource (or related resources).
https://azure.status.microsoft/en-us/status
https://learn.microsoft.com/en-us/azure/service-health/resource-health-overview
Thanks,
Pranay
Pranay Reddy Madireddy 2,650 Reputation points Microsoft External Staff

2025-01-31T05:35:17.4533333+00:00

Hi Temo Waqanivalu
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" and ''accept answer'' on my post let us know Thank you...!
Temo Waqanivalu 0 Reputation points

2025-01-31T06:30:06.8233333+00:00

Thanks, Pranay - unfortunately, it's not that useful as they all lead to the same Q&A answers, which is not helping. How does one register the question for help directly with the technical team?

Answer 1

Pranay Reddy Madireddy 2,650 Microsoft External Staff

Hi Temo Waqanivalu

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Apologies for the inconvenience caused; please refer to the link below for direct access to support. https://azure.microsoft.com/en-ca/support/create-ticket

If you have any further queries, do let us know.

If the answer is helpful, please and "Upvote it".

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"Azure Chatbot Reactivation After Payment of Overdue Bills – Over 48 Hours Without Activation".

1 answer

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