INTUNE devices often stucks on "pending"

Question

Hello everyone,

Why Intune functions sometime takes 10min to start working sometimes hours and sometimes even days.

We have branches in different locations and if we need to prepare computer by re-useing it for a new employee we use Intune "Fresh start", but it works 4 times out of 10. ( I'm aware that "Fresh start" needs to be run on active and not disabled user).

But the same thing with all other Intune functions - "Retire" "wipe" "restart" "scan" etc. Takes effect in minutes or days. Its frustrating..

In this case I dont even know how to troubleshoot it or even where to look at. We dont face any other issues with it.

Maybe this is common with Intune ? or we are using it wrong ?

Answer 1

@Linas, Thanks for posting in Q&A. For pending status, it can be that the devices don't report their status back to the Intune service before the reset was started.

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-management/troubleshoot-device-actions

Also, there are several factors that can affect the performance and timing of Intune actions like "Fresh start," "Retire," "Wipe," "Restart," and "Scan." Here are some common reasons and troubleshooting steps:

1, Network Latency: If your branches are in different locations, network latency can affect how quickly Intune actions are processed.

2, Device Connectivity: Ensure that the devices are consistently connected to the internet and can communicate with the Intune service.

3, Service Delays: Sometimes, there can be delays on the Intune service side due to high demand or maintenance.

We can choose one device by checking the following Information:

1, Please check the device status in Intune to see if the last check in is updated with latest time.

2, Please check if the network is good on device side.

3, Please check if the device has already received the action command and is doing resetting on device side.

Please check the above information and if there's any update, feel free to let us know.

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