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I have not been able to redeem Azure credits since 2024-11-04.
Opened a support ticket on 2024-11-04, was told that there was a known issue, then was told on 2024-11-12 that the issue was fixed and the ticket was closed.
However the issue was not fixed so I opened a second support ticket, was told the team was working on it and now I cannot get any update at all.
Creating this Q&A question based on Ryan Hill comment to question #2114390.
Time is running out; I must redeem Azure credits by February 4th.
Thanks,
Alexandre
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Hi Alexandre Bouffard,
Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
Thank you.
Hi Rakesh Gurram,
I received your comment email notification but cannot see it on the question webpage so I am answering it with a new comment.
Tracking IDs are 2411040040013062 and 2411270040006554.
Note that I just tried to work around the issue by transferring the Azure subscription from a Online Services Program billing account to a Customer Agreement billing account.
Hi Alexandre Bouffard,
Thank you for the information. We’ll connect with the support team internally to assist in resolving your issue.
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We have shared this feedback with our Startup team regarding the experience. We sincerely apologize once again for any inconvenience caused by these concerns.
Alexandre Bouffard, Following -up on this, our team is actively working on it.
We request you not to file any additional support tickets. As soon as we have more updates, we will share it here.
Once again, we appreciate your patience and collaboration!
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Hello all, I`m facing the same issue.
I opened a case 2502060040000817 Your question was succe... - TrackingID#2502060040000817, however, I didn`t get any feedback so far.
I`m not being able to activate my sponsored account to get access to the credits.
Apologies for the delayed response form over the weekend.
I'm following-up with our team internally with the #SR ID, will post back shortly.
Edit:
According to an update from our internal team, the issue has been resolved.
-
Based on my internal discussions, our support team had followed-up with you on this, please let us know if this issue was resolved or you need assistance.
We appreciate your patience!