My Office 365 E3 Developer subscription is disabled. How can I enable it?

Question

I've been using this account for more than six years, with payments set to autopay every month. I haven’t changed my card details, but the payment didn’t go through for some reason, and I didn’t realize it. I could still use the SharePoint environment for some time, even after the payment stopped. However, while working on my SharePoint site yesterday, I noticed an issue when creating documents. When I checked the Admin Center, I saw that my subscription had been disabled.

Could you please restore my subscription? I’ve had a lot of important work in my SharePoint environment over the past six years, and I really need access to it. Thank you for your assistance.

Answer 1

Hi @Meymuna Amedie,

To restore your Office 365 E3 Developer subscription, you need to resolve the past due balance that caused the subscription to be disabled. Since your payment did not go through, you should check your billing information and ensure that your payment method is up to date.

Once you have resolved the payment issue, you can typically reactivate your subscription through the Admin Center. We cannot help you restore your subscription here. If you encounter any difficulties or if the subscription does not reactivate automatically, it is necessary to contact Microsoft support for further assistance via Admin center >> Support >> Help & support >> contact support.

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