Internet facing devices ICON cross mark - MECM

Question

We have CMG in place to serve internet facing devices. Required certificates are in place. Connection analyzer is fine.

Still, the devices connecting over internet showing in SCCM with cross mark ICON. Policy request is latest date and time but Hardware DDR, Hardware scan are not latest.

I had to restart the SMS agent host, reboot the device and initiate the actions to bring the device back to online in SCCM application.

I am running MECM application on 2309 version (plan is there to upgrade).

Is there any solution to make internet facing device to show online in SCCM application whenever user log in to device?

Answer 1

Hi, @Santhosh B S

Thank you for posting in Microsoft Q&A forum.

To address the issue of internet-facing devices showing a cross mark icon in the MECM application, consider the following steps:

1. Check Client Health: Ensure that the Configuration Manager client is healthy. If the ClientHealthStatus value is not 7 (healthy), it may indicate issues with the client. The ClientHealthLastSyncTime should also be checked to ensure it's up to date.
2. Review Logs: Investigate the CcmNotificationAgent.log file for any discrepancies in the ClientHealthLastSyncTime. If the time is not current, it could indicate a problem with client communication.
3. Policy and Scan Requests: Ensure that the latest policy requests and hardware scans are being processed. If they are not up to date, this could be a sign of communication issues between the client and the SCCM server.

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