Network Error when deploying from Azure OpenAI Studio to Copilot Studio

Adnan Amjad 20

Azure AI Studio deployment to Copilot Studio , during the wizard i am facing this issue "Network Error"

Amira Bedhiafi 26,656 Reputation points

2024-11-10T13:48:54.57+00:00

Experiencing a "Network Error" when deploying from Azure OpenAI Studio to Copilot Studio is a known issue that several users have encountered :

Use an InPrivate or Incognito Browser Window: Some users have found that deploying from an InPrivate or Incognito window resolves the network error. This approach can help bypass potential browser caching or extension conflicts.

Microsoft Learn

Log Out of Multiple Microsoft Accounts: Being logged into multiple Microsoft accounts simultaneously can cause conflicts. Ensure you're logged out of all accounts, then log back in with the account associated with your Azure OpenAI and Copilot Studio resources.

Microsoft Learn

Switch to the "Old Look" Version of Azure OpenAI Studio: Some users have reported success by switching to the "Old Look" version of Azure OpenAI Studio when deploying to Copilot Studio. This version might have different configurations that bypass the network error.

Microsoft Learn

Check for Service Updates or Known Issues: Microsoft periodically updates its services, and certain issues may be region-specific or temporary. Review the Azure OpenAI Service and Copilot Studio documentation or forums for any announcements regarding known issues or maintenance activities.

Review Deployment Logs and Settings: Ensure that all configurations, such as API keys, endpoints, and resource groups, are correctly set up. Misconfigurations can lead to deployment failures. Additionally, reviewing deployment logs can provide insights into the specific cause of the error.
Adnan Amjad 20 Reputation points

2024-11-10T13:58:18.82+00:00

Dear @Amira Bedhiafi ,

Thankyou for the reply , i already checked the below : -

Use an InPrivate or Incognito Browser Window no effect

Log Out of Multiple Microsoft Accounts same network error

Switch to the "Old Look" Version of Azure OpenAI Studio , it worked but Open AI Connection not created while deploying the solution to copilot hence no result displaying in the copilot

Check for Service Updates or Known Issues , nothing happened. Please suggest any other solution.
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navba-MSFT 25,510 Reputation points Microsoft Employee

2024-11-11T05:12:49.71+00:00
@Adnan Amjad Apologies for the late reply. Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
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I tried from my side to deploy the copilot resource from Azure Open AI studio and it worked just fine.

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Could you please check if you have any Corporate Proxy / Network firewall within your network ?

Could you please try from a different network and check if that helps ?

Could you please try from Azure AI studio instead and check if that helps ?

Which region is your Azure OpenAI resource deployed to ? WHich model version are you using ?

Clear browser cache, Log out of all your MS accounts and close/re-open your browser.

Could you please check if both Copilot Studio and my Azure services are under the same company account ?

Could you please confirm if the CORS is enabled on your storage account ?

Please ensure that you have RBAC role permissions Azure AI Developer, Contributor, Azure AI Inference Deployment Operator or Owner on the Azure AI resource.

Please ensure that your copilot studio is in the region shared here.

If none of the above suggestion help, Please collect browser HAR trace and share it over the private message.

Awaiting your reply.
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navba-MSFT 25,510 Reputation points Microsoft Employee

2024-11-11T06:58:51.1066667+00:00

@Adnan Amjad I have updated my comment to add few more action plan, Please let me know if you have updates on all the provided suggestions.
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Adnan Amjad 20 Reputation points

2024-11-11T08:45:24.0933333+00:00

Check if there is a typo in armsubscriptions.

DNS_PROBE_FINISHED_NXDOMAIN
Adnan Amjad 20 Reputation points

2024-11-11T08:47:22.77+00:00

i have checked all the above points , all we already have please check the below error

Check if there is a typo in armsubscriptions.

DNS_PROBE_FINISHED_NXDOMAIN
navba-MSFT 25,510 Reputation points Microsoft Employee

2024-11-11T08:59:33.87+00:00

@Adnan Amjad Thanks for getting back and providing the details. Please collect browser HAR trace and share it over the private message.
navba-MSFT 25,510 Reputation points Microsoft Employee

2024-11-11T12:53:41.22+00:00

@Adnan Amjad I have reached out to the Product Group team (Product Owners) and asking them for the pointers. Awaiting their reply. I will keep you posted on this.

Accepted answer

navba-MSFT 25,510 Reputation points Microsoft Employee

2024-11-14T15:20:05.3566667+00:00

@Adnan Amjad Please accept our sincere apologies for the delay in resolving this issue.

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Cause:

We have identified the cause of Network Errorwhen deploying from Azure OpenAI Studio to Copilot Studio. The issue is due to miscommunication between the two studios. The AI studio sent the ID, which does not include a / at the beginning of the ID. However, the Copilot studio side expects an ID with a /, which resulted in this issue while parsing the ID.
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Fix:
We have deployed the fix to all the regions. This issue shouldn't occur anymore.

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Hope this helps.

**

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1 person found this answer helpful.
navba-MSFT 25,510 Reputation points Microsoft Employee

2024-11-15T04:28:46.4133333+00:00

@Adnan Amjad Just following up to check if the above answer helped. If that answers your query, do click "Accept the answer” for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let me know. I would be happy to help.
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Network Error when deploying from Azure OpenAI Studio to Copilot Studio

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