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A fatal error occurred during a windows server backup snap-in (Wbadmin.msc) operational. Error details : The windows server backup service has stopped.. Close Wbadmin.msc and then restart it.

VIKILE 0 Reputation points
2024-09-09T09:05:00.63+00:00

Question:

I am encountering an issue when trying to open the Windows server backup tool. Here are error details from Event Viewer:

Event viewer details on wbengine service/ backup application

Faulting application name: wbengine.exe, version: 10.0.17763.6054, time stamp: 0xd73aceff

Faulting module name: wbengine.exe, version: 10.0.17763.6054, time stamp: 0xd73aceff

Exception code: 0xc0000005

Fault offset: 0x00000000000fd9ca

Faulting process id: 0x2eb4

Faulting application start time: 0x01daffaca97be8aa

Faulting application path: C:\Windows\system32\wbengine.exe

Faulting module path: C:\Windows\system32\wbengine.exe

Report Id: 741c2d88-a8f7-4b25-9a94-ef8050989757

Faulting package full name:

Faulting package-relative application ID:

Please assist, this the second time I am encountering this issue. First I deleted the backup catalog with the hope that it will delete corrupted metadata. The error was cleared , however when i try to restore the catalog to be able to access the backups the issue resurfaces. Now this is the second time months later.

Addition information:

  • No updates installed on the day the application crashed.
  • The server was gracefully restarted earlier that day. Thats all. \\

Backup tool used : Windows server Backup tool

Windows server 2019 Standard, version 1809, OS build 177636189

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Windows Server Backup
Windows Server Backup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Backup: A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
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  1. Zunhui Han 2,475 Reputation points Microsoft Vendor
    2024-09-09T14:17:45.12+00:00

    Hello,

    Thank you for posting in Q&A forum.

    The 0xc0000005 error is usually caused by your computer not being able to properly handle running a specific program. It has many different causes, including RAM failure issues, system file errors, etc. I suggest you open cmd as an administrator and run the following command to see if there is any system file corruption.

    DISM.exe /Online /Cleanup-image /Restorehealth

    sfc /scannow

    I hope the information above is helpful.

    Best regards

    Zunhui

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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