Hello @Ashranold
You should post this question in the forums of the computer manufacturer, since both the hardware architecture involved (integrated monitor) as well the distribution of Windows (OEM version) are modified by the manufacturer.
There may be involved issues on how the motherboard connects the monitor to the GPU, as well can be limitations on the OEM version of Windows installed, that their community would be better specialized to answer.
Hope this helps with your query,
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