i could not able to active my azure student account

Question

SessionID: 041a7315-edda-42c7-b1f6-1830f1093eaa TimeStampUTC: 7/17/2020 6:28:29 PM

You do not have access
Sorry but our systems are a detecting a problem with your account and are unable to validate your access. Please contact Support and reference the following transaction ID and message code. TransactionId: 041a7315-edda-42c7-b1f6-1830f1093eaa Message Code: 715-123170

Answer 1

Hi,

I would suggest you raise a New Support Request with Microsoft, fill out all the relevant details as asked on the page. Please ensure that, at a minimum, you provide us with the Error code (the 715- number) and at least either of Transaction ID and the Email that you used to log in (if there’s a log-in).

Please ensure that there is no personally identifiable information (PII) (like passwords etc.) in the request details whatsoever anywhere.

Here is another similar thread discussing this issue. Please expect an immediate Email acknowledgement post submission with all the Case details and the Support Request Number. Microsoft's internal Teams will reach out to you to follow through further and provide a resolution as applicable.

You can also contact them via Twitter over here:
https://twitter.com/azuresupport

Best regards,
Leon

Answer 2

@arun-9191 Sorry for the painful experience! Please reach out to Azure subscription management team by raising a support request using this link - ttps://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request or https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=15470&ccsid=636233463407635340

The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Let me know if you any further assistance in this matter!

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