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My laptop is Hp Pavilion g6 2312ax with 8GB ram running windows 10. After upgrading to version 2004, I have been getting various BSOD errors. I tried clean install multiple times. It would finish okay each time. But each time it froze my laptop after some time. Sometimes, It would not even restart as the power button light and wifi button light starts on but screen is off and the fan also starts on. After quite a few attempts, I succeeded to restart by powering on/off, I would get a new BSOD error like atikmpag.sys failed, Critical process died,etc. I also tried different versions of graphic drivers but still it fails.
Sometimes, I would not manually install the OEM drivers let windows do it from updates. Still it would fail at one point.
Provide solution for this. And until a solution, provide a link to download the 1909 version as I could not access recovery options earlier I did clean installs.
Laptop Details:
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Same issue after updating to Win 10 2004
SYSTEM_SERVICE_EXCEPTION (BSOD) atikmdag.sys
Processor: Intel i7-6770HQ
Graphics: Vega 64 running via Thunderbolt eGPU AMD Driver version 20.4.2
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The hardware looks to be somewhat old?
https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g6-Notebook-PC-series/5330578/model/5358786
might ask in HP forums about this or the possibility of firmware updates.
https://h30434.www3.hp.com/t5/Notebooks/ct-p/Notebook
--please don't forget to Accept as answer if the reply is helpful--
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
Yes, it's old but working fine until the may 2020 update. Could you please provide a November 2019 iso link?
You can create an ISO here. The current version is all that's available publicly. If you have access to Visual Studio subscription or possibly the volume center there you can download older builds.
https://www.microsoft.com/en-us/software-download/windows10
Since the issue is more related with hardware and performance, you can ask the question in the following link to find a better answer.
https://social.technet.microsoft.com/Forums/windows/en-US/home?forum=win10itprohardware
Best regards,
Sylvia
Hi,
Just checking in to see if the information provided was helpful.
if yes, you may mark useful reply as answer, if not, welcome to feedback.
Best regards,
Sylvia