School account on Microsoft Authenticator

Question

I have issues with my school account. I have to verify my log in through a code sent to my Microsoft Authenticator app. But the app has been reinstalled and I have to add the preexisting account.

Although, I can't recover my school account and there is no backup of my account. How do I get access to my old account or reset the app so that I can start over with the QR or manual code provided. When trying QR or the manual code I get the warning that these have already been used. Hope you can help me with this question.

Answer 1

Hi,

Microsoft Education is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

You can ask the experts in the dedicated Education forum over here:
https://answers.microsoft.com/en-us/education_ms/forum

(Please don't forget to accept helpful replies as answer)

Best regards,
Leon

Answer 2

Try using the Open Get Help app here, do the microsoft bot dance and you'll eventually get to chat with microsoft account support.
https://support.microsoft.com/en-us/contactus/

The microsoft authenticator app is not supported here on QnA. They're actively answering questions dedicated forum here.
https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp

--please don't forget to Accept as answer if the reply is helpful--

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Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

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