Request for Exam Rescheduling Due to Technical Issues

Question

Dear Support Team,

I [08/03/2025 ] attempted to take my scheduled exam but encountered technical difficulties that prevented me from accessing the exam screen. Below is a summary of the issue I faced:

1. Upon logging in, the system prompted me to perform a system check, which I successfully completed.
2. The proctor connected and asked me to show my room before proceeding with the exam.
3. Multiple proctors connected while I was trying to launch the exam, but I faced repeated issues.
4. Each proctor advised me to restart my system and log in again, which I did multiple times.
5. Despite my repeated attempts, I was unable to access the exam screen before my scheduled time expired.
6. I also connected with the chatbot for assistance, and it provided me with a case ID: [12708541].

Since this issue was due to technical difficulties beyond my control, I kindly request a rescheduling of my exam without any additional fee. Please let me know the next steps to resolve this matter.

Looking forward to your prompt response.

Best regards,

Candidate ID: MS1100436032

Registration ID:500699136

Answer 1

Hi @korra akshaya ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Training Support Forum

Microsoft Certification - Exam Registration/Scheduling

Microsoft Certification - Profile/MCID Assistance

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

or "Ask a new question >" and Learn/Cert Moderators will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

---

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten