Windows 11 Pro - Hyper-V system fatal crash w/ no BSOD

Question

Hello, I just had a very strange issue crop up that I can't seem to explain. I was playing a game when all of a sudden my system just completely powered off, almost like there was a power outage. I know it was not that because the system is a laptop and the power was not interrupted on any of my other devices. I have never had an issue like this before and would appreciate any help you can provide.

The strangest thing about this is that there was no BSOD, the system just completely shut off. I went and checked event viewer and noticed 3 Hyper-V critical errors that occurred at the time of the crash. The system is running the latest BIOS from the manufacturer with no tweaks along with the latest drivers from the manufacturer. I am currently running Windows 11 Pro 23H2 build 22631.4974.

I find this issue strange because whilst I do have Hyper-V installed (confirmed through Windows Features), I was not using it at the time and haven't used it in many months.

Here are the three critical event log errors:

Event ID 4001:

[Virtual machine C8C295ED-1C40-4831-9CB4-7C7F99B683FF] 'c8c295ed-1c40-4831-9cb4-7c7f99b683ff' A guest crash dump was successfully written to C:\ProgramData\Microsoft\Windows\Containers\Dumps\c8c295ed-1c40-4831-9cb4-7c7f99b683ff.dmp.

Event ID 18590:

'c8c295ed-1c40-4831-9cb4-7c7f99b683ff' has encountered a fatal error. The guest operating system reported that it failed with the following error codes: ErrorCode0: 0x3B, ErrorCode1: 0xC0000005, ErrorCode2: 0xFFFFF80010C32670, ErrorCode3: 0xFFFFE600C3909900, ErrorCode4: 0x0. PreOSId: 0. If the problem persists, contact Product Support for the guest operating system. (Virtual machine ID C8C295ED-1C40-4831-9CB4-7C7F99B683FF)

Event ID 18570:

'c8c295ed-1c40-4831-9cb4-7c7f99b683ff' was faulted because the guest executed an intercepting instruction not supported by Hyper-V instruction emulation. If the problem persists, contact Product Support. (Virtual machine ID C8C295ED-1C40-4831-9CB4-7C7F99B683FF)

Unfortunately I could not upload the dump file mentioned in the first error because it is apparently empty as its size is zero bytes. Any help is greatly appreciated!

Answer 1

Hello,

Thank you for posting in Q&A forum.

Based on the error information you provided, I suggest you refer to the following steps for troubleshooting:

1. Open the Device Manager, expand each hardware device category, right-click each device, and select "Update Driver". Make sure that the drivers of all hardware devices are the latest version, especially those related to virtualization, such as CPU, motherboard chipset, etc.
2. Open the command prompt as an administrator, enter sfc/scannow and press Enter. This command will scan system files and try to repair damaged files.
3. Also open the command prompt as an administrator, enter chkdsk /scan and press Enter. This command will check whether the disk has damaged system files.

If the problem still cannot be solved, I suggest you open "Control Panel" > "Programs and Features" > "Turn Windows Features on or off". In the pop-up window, uncheck the "Hyper-V" related options, and then click "OK". The system will uninstall the Hyper-V component and then reinstall hyper-v.

I hope the information above is helpful.

Best regards

Zunhui

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