Hello,
Thank you for posting in Microsoft Q&A.
Based on the description, I understand your question is related to Easy access.
The easy access may be referred as Quick Access, try below methods to help fix:
Open File Explorer. Click on the "View" tab at the top. Click on "Options" on the right side. In the Folder Options window, ensure that "Open File Explorer to:" is set to "Quick access". Click "OK" to save the changes.
Resetting the Quick Access cache can resolve the issue. Open File Explorer. Navigate to the following location: C:\Users<YourUsername>\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations.
Delete all files in this folder. This will reset the Quick Access cache.
Have a nice day.
Best Regards,
Molly
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