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Office 2024 LTSC Switching to 365 based on User licensing

Davey 0 Reputation points
2025-03-04T17:52:56.19+00:00

I have Office 2024 LTSC in use on a VDI pool, however we are having constant issues with 2024 switching to "Office 365" supposedly based off of the user who is signed in, however it will often switch to 365 when the user is unlicensed or not licensed for Office 365 for desktop. I need to stop this switching behavior completely, but I can't find any information on it, and it doesn't seem to be mentioned on any of the documentation or in the Office Customization Tool.

Some users with F3 licenses get switched to 365 mode which they are not licensed for.

Some users without licenses get switched

  1. Some users with licenses experience Office getting stuck halfway through the switch and we have to mess with the program to trigger the restart notification after which it completes the switch to 365.

Through all of this the actual install is still listed as Office 2024 it appears to just be the look and features that change when it switched between 2024 and 365.

I never had this happen on 2021 or 2019, if anyone has information on stopping this behavior it would be much appreciated.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 28,436 Reputation points Microsoft External Staff
    2025-03-05T06:22:24.32+00:00

    Hi,

    I suggest you check the status of Office license in PC, please follow these steps: Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

    If you are running 32-bit Office on a 64-bit operating system: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

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    If you can find the Office product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

    If the 32bit version of Office installed on a 64bit operation, run the following command: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

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    It may be that the surviving licenses were not completely removed, causing some confusion.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

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