No more memory is available for security information updates

Question

we have citrix infra in windows 2022 , we have four servers with different roles ,

randomly we are facing windows start button not working , search is not working , and services are stopped

we have other 2022 server with dc and backup and no issue with those

in the event viewer we can see below

the background tasks infrastructure service service terminated with the following specific error: No more memory is available for security information update.

in perfomance manager utlization is not high

servers are in vmware not physical machimes

once i restart server back to normal , again random day it start the issue

Answer 1

Hello,

I do not have the same Citrix Infra environment as you, you can first try the following general steps to troubleshoot the problem:

1. Check the task manager to see if any processes are using too much memory. If you run out of memory, adjust the virtual machine Settings in VMware to ensure that your servers have enough RAM.
2. Check to install the latest patches and updates in Windows Update to improve system compatibility and stability.
3. Use the SFC tool to check for software conflicts and system file corruption:

Right-click the Start button and select Command Prompt (Administrator) to bring up the promoted command prompt. At the command prompt, run the following command:

sfc /scannow

Then restart the computer.

4. Check if there are any Citrix-specific tools or Settings that need to be adjusted or updated.

If the problem persists, consider performing a Feature Update of Windows Server

References: Win 11 Start/Taskbar and more - suddenly borked - The Background Tasks - Microsoft Community

I hope this helps.

Best regards

Answer 2

@Jacen Wang as i said i didn't see any over usage of memory, cpu in the performance manager, and i can use the citrix application inside the server normally , all the app are working except some services and dependent process

all back to normal after a restart