Hi,
The update KB2748349 is available on Windows Server 2003 /2008 /2008 R2 and Windows Server 2012 is not affected by this issue.
Check the status of the VSS writers by running the command vssadmin list writers in cmd or powershell. Look for any writers that show errors or are in a failed state. Restart the Volume Shadow Copy service and any related services. For example, if the SQL Server VSS writer is failing, restart the SQL Server service. Also check the Windows logs for the VSS related errors. Click on Filter Current Log on the right pane in Event Viewer and select VSS as the event source.