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I'm not receiving any 2FA emails from a specific website (Roblox)

A Akbar 20 Reputation points
2025-02-28T23:14:11.82+00:00

My outlook email address is no longer receiving emails from a specific service for 2FA access to my account. This has been ongoing for over a month now, and the service cannot provide any assistance.

The service in question is Roblox. and I've already added the email which sends 2FA to my safe senders list and contacts, it isn't going to spam or any other folders, they just don't seem to arrive at all. This problem seems to only affect this sender as I have other 2FA's which do arrive.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Joan Hua-MSFT 4,950 Reputation points Microsoft External Staff
    2025-03-03T01:57:15.83+00:00

    Hi @A Akbar

    Welcome to our forum！

    Looks like the issue is related to the Microsoft Certification, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Microsoft Certification for more professional help. 

    Thanks for your support and understanding! 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread. 

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