How can I restore my outlook classic?

Question

Very new to office 365, long term office user.

I'm moving from Office 2010, and am on Windows 10.

Regarding Outlook, On both of my current Office 365 installations, it has installed outlook (new), and I'm unable to import and manage my growing .pst collection. When I try to switch to classic, outlook (new) closes, and nothing happens. When I search my start menu, I only see outlook (new), and not JUST outlook, or anything mentioning outlook classic. I've looked at my subscription page, and tried to locate possibilities on what I can best guess as the store, maybe?

Please help, this is frustrating. I've got a couple hours in on keyword searches and watching videos. I haven't found anything terribly helpful, yet. Thanks in advance for your tips that will get this aspiring IT Manager to return from zero back to hero with his clients and household.

-Dan

Answer 1

Hi @Dan Wenzel

Welcome to our forum!

Where did you download Office 365?

What type of account is your account configured (POP/IMAP/Exchange)?

Please try the following solutions:

Please update your Outlook desktop client to the latest version.

Considering the impact of some add ins, it is suggested that you try to start outlook in safe mode (Win+R>type: outlook /safe) to check whether it works normally.

Considering that it would also be affected when the outlook program itself is damaged, it is recommended that you try to fix the Office application.

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